2.3.5. Digital public services

The digitisation of public services is studied based on two aspects: eGovernment, which measures the use of technology in public administration services, and eHealth, related to the use of online health services.

Table 9 presents the values and positions of these two sub-dimensions.

Table 9. Comparison of digital public services sub-dimensions.
Table 9 Comparison of digital public services sub-dimensions
Source: Authors’ calculations

Regarding eGovernment, the Basque public administration performs well scoring above the European average. It also holds an advanced position in eHealth.

The eGovernment and eHealth indicators are shown below.

Table 10. Comparison of digital public services indicators.
Table 10 Comparison of digital public services indicators
Source: Authors’ calculations

The indicators of the first of the sub-dimensions in digital public services show fair results, holding a relevant position only in digital public services for businesses and, to a lesser extent, in pre-filled forms. In all the indicators the performance of the Basque Country is higher than the European average.

The Basque Country enjoys a strong position in the second sub-dimension, which is focused on eHealth services and has only one indicator.

  1. The calculation of indicator 5.a.1 has changed from last year: it is measured on the total of people who needed to submit pre-filled forms to the public administration in the last 12 months instead of the total number of Internet users in the last 12 months.

    The questionnaire used to create indicator 5.a.5 is different from last year’s.

    For further information see 5. Methodological note