2.2.5. Digital public services

The digitisation of public administration and its provision of digital public services in the Basque Country is slightly higher than the EU-28 average, 66.68% compared to 57.48%, enabling it to take the eighth position. The top performing countries are Finland (78.64%) and Estonia (78.10%).

Figure 7.

There are two sub-dimensions in the digitisation of public administration, eGovernment and eHealth, the first of which has a greater weight in the dimension than the second.

  1. A new indicator has been added to this dimension: digital public services for companies (5.a.4) which measures the proportion of public services needed to start a business or carry out the usual procedures related to a business and that are available online both for domestic users as well as for foreigners.

    Also included is a new sub-dimension: eHealth (5.b), whose only indicator (5.b.1) measures the percentage of people who have used health services provided online without having to go to the hospital or the doctor.

    More information in section 5. Methodological note, and section 6. Appendix - Indicators and definitions.